@Pavel that’s my thought as well, to be clear. the best they can.
no matter how hard one tries to be “fair” though there are always going to be people saying it’s not good enough. maybe it wasn’t for them, but there’s only so much a staff person can do.
they can’t know someone’s interested in something unless they speak up at something they see (or like, respond to inquiry). if someone doesn’t understand something they’re not going to know that without being told. i’m not really sure how staff is supposed to make sure that nobody gets the spotlight “too much” for any given person’s taste because a lot of time it’s the people who show up/make inquiries. people don’t like to hear that (and i do get the grumpiness over it, i’ve felt that in the past pretty often even though intellectually i understood that i wasn’t turning in requests or communicating with staff, so what did i expect), but i would say in a soft majority of cases i think that’s true.
i also think that’s where the “if you don’t trust leave” stuff comes from too. when you get to the point of having a ton of resentment, it’s not salvageable on the game a lot of the time. it’s stressful for everyone to deal with when someone feels that way AND desperately wants to hook into the metaplot/larger game. Sandboxing with friends can be enjoyable if you can turn off the desire to be part of the bigger picture.
maybe it’s just me being in my stuff, but it seems like it’s probably pretty hard to be a staffer now. i know i’ve been shocked lately to see habitual no shows across games, and a passivity that i mean sure some people did years ago too, but it does feel more common now to me, and i’m only seeing things playerside.