As always… it depends.
When I staffed on Shadowrun: Denver for like a year, or on TR and Fallcoast for like a month… my focus was on busy work. On Denver specifically, I pulled 2-3 times the queue/request work that the rest of staff did COMBINED (I know this because not only was there a system to track this, there was also a leader board, so doing staff work was like a mini game that I HAD TO WIN).
It was all Karma spends (has it been X days since the last time you raised this? Alright, cool, you can raise it again after Y days) or equipment purchases (+create voucher, +voucher/edit… add stuff… set up automated delivery date based on successes on the gear acquisition roll… job done).
Oh look, my RP partner posed while I was working on that job, let me tab over and pose back… cool, what’s the next +request I can handle quickly?
This is why I was shit at it on WoD games. XP spends… let me check with the sphere person to make sure it’s legit. Equipment… is this cool, I don’t want to be the one who gives someone something they should not/cannot have. This is also why:
I was shit at running plots. I would give people ideas, and let them run with things. Or I would park myself in a room while people did their plots and then hand out the rewards at the end of it without it needing to be +requested. But actually tracking the NPCs and running all of the combat and whatnot? Let someone else do that.
(And they were all available to run their own plots, because I made sure every +request that did not involve one of my alts, or @builds, or code bugs, or was sent in while I was asleep… all of them were taken care of.)
I actually did not burn out of this position! I was fired for calling a policy dumb, because a new staff hire who was brought on despite complaints (weird how that keeps happening) then strong-armed a thing into policy and I was like ‘this is dumb’ and despite being told I could totally bitch about dumb decisions when hired, this was now a fireable offence, so shrug
Uh… the lesson is… hire staff that are good at specific things, who make sure things are done so other staff, who are good at different specific things, don’t have to waste time on a thing they are not good at… instead, letting each focus on their own thing. And maybe have a generalist or two if you don’t want people handling their own XP spends or the like.
Weird lesson to learn from Shadowrun and other games, where characters have a team role to specialize int-OH WAIT.