I was given a wrongful ban on Alveraxus because my character name was used by someone on another game.

I tried to log into Alvaraxus and couldn’t. I assumed I forgot my password. I logged in as a guest and asked for a reset. I was told my IP address matched the IP for a player who was banned for excessive alts and AI misuse. I was told that I was disinvited from the game (which is a ban).

This caused me to panic and I tried to explain it wasn’t me. Dianoia/Nevermore said having the same IP  was proof enough. I tried to give what information I could to prove otherwise. I worried my system was hacked or I did something wrong.

Eventually, I was told they are pretty sure it wasn’t me and reset my password.

I spoke to the head wiz Hamartia, who told me I was never banned. I was locked out for having the same character name that a banned player used another game.

It had nothing to do with my IP and there was never an IP match between me and the suspect player.

I understand the need to protect a game and staff can disinvite anyone they want. It’s their game. What I don’t understand, is why lie to me? I could have quickly, easily and safely verified my identify if I knew the truth. The different version of events I received from staff (e.g. banned, not banned) leaves me baffled.

The irony is, my character name wasn’t my first choice. I gave the same head wiz name options and he prefered that I used Estella. Then banned me for using it later.

Here are my logs:

Conversation with staffer Dianoia/Nevermore: https://pastebin.com/WQ2mxyNF

Conversation with Headwiz Hamartia: https://pastebin.com/yw5qtaeY