I used to hate web-based CG, now I prefer it.
I was an application staffer on TR for a few years (for Mortal+ and changeling), but have staffed other smaller places too where I had to review some apps (TR burned me out bad though so I tend to avoid that particular task if I can).
My experience is that it’s not very useful for screening the worst kind of problematic people out. Abusive or manipulative people will almost always look fantastic on paper, you won’t find out about them until they’re hurting people on your game.
Player ooc behavior during the application process will catch more people. How do they handle being told no? How do they handle a mild wait time? How many arguments/how much showboating do they do on channels in the wait time?
It can also kind of alert you to the kinds of folks that probably won’t be problematic in a big way on the game, but will annoy people a lot because they don’t have discretion (like the folks who insert explicit and elaborate sexual content into the application bg knowing or perhaps not thinking that it’s making a real life staff person have to read that) or don’t understand the theme or splat. That may or may not be important to the game at large.
In 1994 or 1995 I think. Quickly followed by Twin Cities by Tea Time (the original). LOL.