@ThisGuy Leviathan and Heureux, to my way of thinking, aren’t there to help change anything for the better; Cujo and Company ™ aren’t about that, and never have been.

I suspect that their primary function, whether they know it or not, is to find out who is complaining, and what they are complaining about. So when nothing changes and the player later posts about it someplace like here, it’s easier to find out who that person is on the game and silence them, most likely by banning them.

Which doesn’t actually help him and his, either, since creating disgruntled former players who have some degree of dirt on you is rarely a good idea, and players who are friends with the banned person are likely to leave. You can lead a troll to answers, but you can’t make him THINK.